Shipping Policy

Last updated: September 28, 2026

Thank you for shopping with Serenex! We are committed to providing a reliable and transparent shipping experience for all our customers.

Order Processing

Orders are typically processed within 2–4 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

During periods of high demand, processing times may occasionally be extended.

Shipping & Delivery Times

Our estimated delivery timeframe is:

• Order Processing: 2–4 business days.

• Standard Shipping: 8–12 business days after dispatch.

Delivery times may vary depending on your location, product availability, customs processing, and local shipping carriers.

All delivery estimates are approximate and are not guaranteed.

Shipping Locations

Depending on product availability and destination, orders may be fulfilled through domestic or international fulfillment facilities.

If your order contains multiple items, they may occasionally be shipped separately and arrive in different packages.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.

Please allow 24–72 hours for tracking information to become available after dispatch.

Shipping Costs

Any applicable shipping charges will be displayed at checkout before your purchase is completed.

Shipping promotions or free shipping offers may be available on qualifying orders.

Shipping Delays

Occasional delays may occur due to customs inspections, carrier disruptions, severe weather, holidays, or other circumstances outside our control.

If we cannot ship your order within the promised timeframe, we will notify you and provide the opportunity to accept the delay or cancel for a full refund, as required by applicable law.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping details, please contact us immediately at support@tryserenex.com.

Once an order has entered fulfillment or shipped, we cannot guarantee that address modifications can be accommodated.

Lost or Missing Packages

If your package appears to be lost in transit, please contact our customer support team so we can investigate with the shipping carrier.

If your package is confirmed lost, we will arrange a replacement or refund at no additional cost.

If tracking indicates that your package was delivered but you have not received it, please contact us so we can investigate and determine an appropriate resolution.

Damaged Packages

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

Include your order number, a brief description of the issue, and clear photos of the affected product.

Please refer to our Refund & Return Policy for additional information regarding our 30-Day Quality Guarantee.

Contact Information

For shipping questions or assistance with your order, please contact:

Serenex
Operated by Rizq Ventures LLC
Email: support@tryserenex.com
Website: https://tryserenex.com