Refund & Return Policy

Last updated: September 28, 2026

At Serenex, we prioritize the health, safety, and satisfaction of our customers. Due to the nature of our products, particularly dietary supplements and personal wellness products, all sales are final and we do not accept physical returns for health and safety reasons, except where required by applicable law.

However, we stand behind the quality of our products and offer a 30-Day Quality Guarantee.

30-Day Quality Guarantee

If your product arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your order.

To request a refund or replacement, email support@tryserenex.com with:

• Your order number.

• A brief description of the issue.

• Clear photos of the product and packaging, where applicable.

Once your request has been reviewed and approved, we will arrange a replacement or refund at no additional cost.

You will not be required to physically return damaged or defective products unless otherwise required by applicable law.

Non-Returnable Items

For health, hygiene, and safety reasons, we do not accept returns for:

• Dietary supplements and consumable products.

• Personal care and wellness products.

• Opened or used products.

• Items purchased by mistake or due to a change of mind.

This does not affect your rights regarding damaged, defective, or incorrect products under applicable consumer protection laws.

Lost or Missing Packages

If your package is lost in transit, please contact us so we can investigate with the shipping carrier.

If your package is confirmed lost, we will arrange a replacement or refund.

If tracking indicates delivery but you have not received your package, please contact us so we can investigate and determine an appropriate resolution.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accommodated before an order has entered fulfillment or shipped. Once an order has shipped, it cannot be canceled, subject to applicable consumer rights.

Refunds

Once your refund request has been reviewed, we will notify you by email whether it has been approved.

Approved refunds will be issued to your original payment method within 10 business days, or sooner where required by applicable law.

Please allow additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@tryserenex.com.

Contact Information

Serenex
Operated by Rizq Ventures LLC
Email: support@tryserenex.com
Website: https://tryserenex.com