Terms of Service

Last updated: September 28, 2026

OVERVIEW

Welcome to Serenex! Serenex is operated by Rizq Ventures LLC. The terms "we," "us," and "our" refer to Serenex and Rizq Ventures LLC.

Serenex operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). Serenex is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service ("Terms"), together with any policies referenced herein, describe your rights and responsibilities when using our Services.

By visiting, interacting with, or purchasing from our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not access or use our Services.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you represent that you are at least the age of majority in your state or province of residence.

You agree to provide accurate, current, and complete information when making purchases or creating an account.

You are responsible for maintaining the confidentiality of your account credentials and for all activities occurring under your account.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to accurately display and describe our products. However, product appearance, packaging, and colors may vary slightly from those displayed on your device.

Product descriptions, prices, availability, and specifications may change without prior notice. We reserve the right to discontinue products or limit quantities at our discretion.

Health and Supplement Disclaimer

Our dietary supplements and wellness products are intended for general wellness purposes and are not intended to diagnose, treat, cure, or prevent any disease.

Information provided on our website is for general informational purposes and should not be considered professional medical advice.

Consult a qualified healthcare professional before using dietary supplements, particularly if you have an existing medical condition, take prescription medications, are pregnant, or are nursing.

Individual experiences and results may vary.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. We reserve the right to accept, decline, or cancel orders where permitted by applicable law.

Your order is accepted once we confirm acceptance and process your payment.

Please review your order carefully before submitting it. Cancellation requests may only be accommodated before your order enters fulfillment or ships, subject to applicable consumer rights.

If we cancel an order after payment has been processed, we will issue an appropriate refund.

Refunds and Returns

For health, hygiene, and safety reasons, we do not accept physical returns, particularly for dietary supplements and personal wellness products, except where required by applicable law.

We offer a 30-Day Quality Guarantee covering damaged, defective, or incorrect products.

Please review our complete Refund & Return Policy before purchasing.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotional offers may change without notice.

The price charged will be the price displayed at checkout when your order is placed, including any applicable taxes and shipping charges.

You agree to provide accurate and complete billing and payment information.

We reserve the right to correct pricing errors and cancel affected orders. If payment has already been collected for a canceled order, an appropriate refund will be issued.

Promotional offers may be subject to additional terms disclosed at the time of the promotion.

If you enroll in a recurring subscription, the applicable billing frequency, renewal terms, pricing, and cancellation conditions will be disclosed before purchase.

SECTION 5 - SHIPPING AND DELIVERY

Orders are processed and shipped according to the estimated timeframes provided in our Shipping Policy.

Delivery times are estimates and may vary due to carrier delays, customs processing, product availability, weather, or circumstances outside our control.

If we are unable to ship within the promised timeframe, we will provide the applicable delay notification, cancellation, and refund options required by law.

Customers are responsible for providing accurate shipping information.

If your package is lost or arrives damaged, please contact support@tryserenex.com so we can investigate and arrange an appropriate resolution.

SECTION 6 - INTELLECTUAL PROPERTY

All website content, including trademarks, logos, graphics, images, product descriptions, videos, text, and designs, belongs to Serenex, Rizq Ventures LLC, or their respective licensors.

You may not reproduce, distribute, modify, publish, or commercially exploit any content without prior written authorization.

All rights not expressly granted are reserved.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools and services.

These tools are provided on an "as is" and "as available" basis without warranties or endorsements from Serenex.

Your use of third-party tools is subject to their respective terms and conditions.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the content, accuracy, security, or practices of independently operated third-party websites.

We encourage customers to review their respective terms and privacy policies before interacting with them.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Serenex is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Serenex.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Serenex, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Serenex, to the extent permitted by applicable law.

SECTION 10 - PRIVACY POLICY

Personal information collected through our Services is handled according to our Privacy Policy.

Our website is hosted by Shopify, which may collect and process information necessary to operate and improve our Services.

Please review our Privacy Policy and Shopify's Privacy Policy for additional information.

SECTION 11 - FEEDBACK

If you submit reviews, suggestions, testimonials, comments, or other content to Serenex, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display that content for business and promotional purposes, subject to applicable law.

You represent that any content submitted is accurate, lawful, and does not violate third-party rights.

We reserve the right to remove content that violates these Terms or applicable law.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or shipping estimates.

We reserve the right to correct such information and update or cancel affected orders where permitted by applicable law.

If an order is canceled after payment has been collected, we will issue an appropriate refund.

SECTION 13 - PROHIBITED USES

You agree not to use our Services for any unlawful or unauthorized purpose, including:

• Violating applicable laws or regulations.

• Infringing intellectual property rights.

• Submitting false or misleading information.

• Transmitting malicious software or harmful code.

• Attempting unauthorized access to our systems.

• Collecting personal information without authorization.

• Engaging in fraudulent activity.

• Interfering with the functionality or security of our website.

We reserve the right to restrict or terminate access for violations of these Terms.

SECTION 14 - AUTOMATED AGENTS

Automated software, bots, or AI agents accessing our Services must identify themselves and comply with applicable access restrictions.

We reserve the right to restrict automated activity that interferes with website operations, security, or customer experience.

Automated tools must not bypass security measures, CAPTCHAs, or other access restrictions.

SECTION 15 - TERMINATION

We may suspend or terminate access to our Services if you violate these Terms or engage in unlawful or fraudulent activity.

Termination does not eliminate outstanding payment obligations or rights and responsibilities that reasonably survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

Our Services are provided on an "as is" and "as available" basis to the fullest extent permitted by applicable law.

We do not guarantee uninterrupted website access, error-free operation, or specific results from the use of our products.

Information provided through our Services is intended for general informational purposes.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Serenex, Rizq Ventures LLC, and their respective employees, affiliates, contractors, and service providers shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our Services or products.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including applicable statutory consumer protections.

SECTION 18 - INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Serenex, Rizq Ventures LLC, Shopify, and their respective affiliates, employees, contractors, and service providers from third-party claims arising from your unlawful use of our Services, violation of these Terms, or infringement of third-party rights.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, that provision will be enforced to the fullest extent permitted by law.

The remaining provisions will remain valid and enforceable.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with our published policies, constitute the agreement governing your use of our Services.

SECTION 21 - ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may transfer our rights and obligations in connection with a legitimate business transaction, subject to applicable law.

SECTION 22 - GOVERNING LAW

These Terms of Service shall be governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to conflict-of-law principles.

Any disputes shall be subject to applicable courts with jurisdiction in Pennsylvania, except where mandatory consumer protection laws provide otherwise.

SECTION 23 - HEADINGS

Headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms from time to time.

The latest version will always be available on our website. Material changes will be communicated where required by applicable law.

Continued use of our Services after updated Terms take effect constitutes acceptance of those changes, where permitted by law.

SECTION 25 - CONTACT INFORMATION

Questions regarding these Terms of Service should be directed to:

Serenex
Operated by Rizq Ventures LLC
Website: https://tryserenex.com
Email: support@tryserenex.com

Business address:
502 W 7th Street, Suite 100
Erie, PA 16502
United States